FAQ

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FAQ

Please find answers to several frequently asked questions below.

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A	This problem may occur when the fuse of Power Control Board is out by electric shock (short). Please contact the place where you purchased it.

A	[STEP 1] When ‘No Signal’ shows on LCD screen, you must check whether the monitor cable in the back of DiskClon is normally connected or not (Port 16). [STEP 2] When there is no picture on the screen even after taking measures above, please contact the place where you purchased it.

DiskClon consists of the main power switch which supplies power, and the system boot switch for booting the equipment.
To boot the equipment, you should turn the main power switch ON, and then activate the system boot switch.
If power is not on even after boot switch action, you should check the power related portion as below.

[STEP 1]
Check the connection status of the power cable on DiskClon.

[STEP 2]
Check that the main power switch of DiskClon is in < | > status.

[STEP 3]
Please, contact the distributor or retailer if DiskClon cannot be booted while these two instructions are followed as desired.

A	If the files on the D:＼DiskClonNVMe were deleted by mistake, make sure to inquire the seller. However, it is not possible to recover the backup image on the route of D:＼FTPRoot.

Sector Copy is a function for cloning the entire disks including empty space of Master Disk into Target Disk and it clones into the fully same location of Master Disk Sector.
So, you cannot use Partition Resize option.
If the size of Target Disk is bigger while cloning, the empty space (No Resize) will remain by the difference.

A	DiskClon NVMe processes NVMe SSD that significantly reduces the cloning speed as an error. However, it might suspend the operation of DiskClon NVMe depending on the types of error. If DiskClon NVMe stops due to defected HDD while cloning, make sure to change HDD and try again.

[STEP 1]
Check the connection of NVMe SSD port. When connecting the disk on the device port, make sure to connect until ‘click’ sound comes up.

[STEP 2]
Make sure to connect other NVMe SSDs that are well recognized in the un-recognized port and check them.

[STEP 3]
Make sure to inquire seller if not recognizing after connecting other well-recognized NVMe SSD.

DiskClon NVMe consists of the main power switch which supplies power, and the system boot switch for booting the equipment. To boot the equipment, you should turn the main power switch ON, and then activate the system boot switch. If power is not on even after boot switch action, you should check the power related portion as below..

[STEP 1]
Check the connection status of the power cable on DiskClon NVMe.

[STEP 2]
Check that the main power switch of DiskClon NVMe is in < | > status.

[STEP 3]
Please, contact the distributor or retailer if DiskClon NVMe cannot be booted while these two instructions are followed as desired.